Please allow 10-15 days from the time of purchase to complete your order.
Due to the unique, handmade nature of your new jewelry, sufficient time for the fabrication and shipping process is needed.
We’re more than happy to accommodate any special shipping requests such as rush shipping or a guaranteed delivery date. Please contact us before placing your order.
Each Piece is packaged in a jewelry box within a sturdy mailer box. Ab.positive.jewelry is not responsible for any missing packages due to incorrect shipping address and theft.
Exchanges and returns on new and unworn jewelry are accepted within ten (10) days of customer receipt. After 10 days, we reserve the right to refuse an exchange or refund. Please note, custom jewelry made just for you, personalized, sale and discounted jewelry are final sale and not eligible for refund or exchange.
The customer is responsible for shipping and handling fees for returned items, and will be refunded once returned item is received. It is recommended to purchase tracking and insurance for return shipping. Please note that the product must be returned unworn and in original packaging including all tags. Ab.postive.jewelry is not responsible for damage due to poor packing/shipping methods or for lost, stolen or damaged items being returned. Please contact us prior to shipping your return so we can anticipate your package delivery.